IPWireless Device FAQ

1. WHERE CAN I FIND A COVERAGE MAP?
2. HOW DO I CHANGE MY SERVICE LEVEL?
3. HOW DO I REBOOT THE WIRELESS BROADBAND MODEM (WHEN THE POWER BUTTON DOES NOT RESPOND)?
4. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER?
5. HOW DO I SET MY HOME PAGE?
6. HOW WILL I KNOW WHEN TO UPGRADE MY COMPUTER CLIENT SOFTWARE?
7. HOW DO I PERFORM A COMPUTER CLIENT SOFTWARE UPGRADE?
8. HOW WILL I KNOW WHEN TO UPGRADE MY WIRELESS BROADBAND MODEM?
9. HOW DO I PERFORM A WIRELESS BROADBAND MODEM UPGRADE?
10. HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER?
11. WHEN SHOULD I UNINSTALL THE MODEM AND/OR PC SOFTWARE?

WHERE CAN I FIND A COVERAGE MAP?
Please contact your Service Provider. [top]

HOW DO I CHANGE MY SERVICE LEVEL?
Please contact your Service Provider. [top]

HOW DO I REBOOT THE WIRELESS BROADBAND MODEM (WHEN THE POWER BUTTON DOES NOT RESPOND)?
Press the button on the front of the modem for 2 seconds. [top]

HOW DO I SET COOKIE PREFERENCES ON MY BROWSER?
Using Microsoft Internet Explorer:

Go to the browser drop-down Tools menu and select Internet Options.
Click on the Security tab.
Click on the Custom Level button.
Scroll down to the Cookies heading.
Click on Enable to accept all cookies.

Using Netscape Navigator:

Go the browser drop-down Edit menu and select Preferences.
Click on the Advanced heading.
Go to the Cookies box and click on Accept all cookies.
After successful registration, you may return to Edit>Preferences>Advanced and click on Disable cookies.

After successful registration, you may return to Tools>Security>Custom Level and click on Disable. [top]

HOW DO I SET MY HOME PAGE?
Using Microsoft Internet Explorer:

Go to the browser drop-down Tools menu and select Internet Options.
Select the General tab.
Click Use Current in the Home Page area if you are currently viewing the Web page you want as your home page.
If you are not viewing the web page you want to use, type in the URL (Universal Resource Locator -- the web address) of the web page you want to use as your home page. Click OK.

Using Netscape Navigator:

Click on the Options menu and select General Preferences.
Select the Appearance tab.
In the Startup box, type in the address of the web page you want to use as your home page. Click OK. [top]

HOW WILL I KNOW WHEN TO UPGRADE MY COMPUTER CLIENT SOFTWARE?
The operator will notify you (via email, letter or by redirecting your internet session to an upgrade page) that you client software needs updating. [top]

HOW DO I PERFORM A COMPUTER CLIENT SOFTWARE UPGRADE?
Follow the instruction provided by the email, letter or upgrade page. [top]

HOW WILL I KNOW WHEN TO UPGRADE MY WIRELESS BROADBAND MODEM?
Using the Wireless Broadband Modem Dialer, establish a connection to the internet. On the Wireless Broadband Modem Dialler change to the Tools tab, and press the button labeled "Check WWW for Software Upgrade". This will automatically check to see if there is a newer version of software and if one is available, it will be automatically downloaded to the computer. [top]

HOW DO I PERFORM A WIRELESS BROADBAND MODEM UPGRADE?
Having used the Wireless Broadband Modem Dialer to obtain any new software available for the upgrade of the Modem, disconnect the current internet connection. The button "Upgrade Modem" should now be highlighted. Pressing this Upgrade Modem button will start the download of the new software to Modem and the progress of the download will be displayed on the progress bar. This may take a number of minutes to complete (longer for Serial cable connections). [top]

HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER?
If you have already installed your modem on ONE PC and wish to use it on a SECOND PC or laptop, insert the Installation CD into the second PC and run the installation software. You will automatically connect to the registration web pages. Select 'Support Services'. You may modify your settings here, if needed. If you leave all fields unchanged and click 'Apply', the username/password cookie will access your second PC and the dialer will automatically configure the modem. [top]

WHEN SHOULD I UNINSTALL THE MODEM AND/OR PC SOFTWARE?
You should uninstall the Modem and PC software only when you wish to discontinue service. [top]

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